Warranty Information and Returns
Affordable Generator offers a one (1) year/500 hours (whichever comes sooner) parts only manufacturer's limited warranty relative to defective parts from the date of purchase.
Labor is expressly excluded from this limited warranty. The purchaser shall identify and return the defective/faulty product or component/part thereof to our designated facility for inspection. The faulty/defective product/component/part will then be inspected and repaired or replaced (at our option). The repaired/replaced component shall then be returned to the purchaser.
The purchaser shall be responsible for all shipping and handling costs (both ways) of faulty products or parts to us for replacement or repair. Certain items which are subject to normal wear and tear are specifically excluded from this warranty (e.g. filter, belts, spark plugs, etc.)
We shall not be responsible for faulty installation, operation or maintenance of the product and as such we recommend installation, assembly, repair and maintenance only by certified and qualified professionals.
We reserve the right to require proof of same before honoring any parts warranty replacement/repair. Damage resulting from failure to use the product in a manner consistent with our/manufacturer’s recommendations shall render the limited warranty void. This limited warranty specifically excludes any consequential and/or incidental loss or damage.
Generator returns will be subject to a thirty percent (30%) re-stocking fee and the cost of shipping will be the responsibility of the customer.